If you have CardsSafe installed at your venue. Congrats!
If you’re considering the system for your venue, read on.
Retaining your customers’ bank or ID cards is now safer than ever. CardsSafe eliminates fraud, deters dine and dash, and helps increase customer spending. It helps build trust in your brand while protecting staff from discrepancies.
The best news is that the system is super easy to use and requires minimum instruction, saving you time and virtually eliminating the hassle of staff training.
Here’s how to use CardsSafe
Step 1: Remove a secure drawer
Your unit will contain x10 drawers (more if you have multiple units). Remove one secure compartment from the CardsSafe unit.
Place your customer’s card inside the drawer.
Step 2: Give your customer the key
A unique key corresponding to the compartment can now be given to your customer. Rest assured that they will know their card will be protected, and the team can continue their business until that customer returns.
Step 3: Return the card and charge the customer
When the customer returns and is ready to pay their bill or return the rented or borrowed items, ask them for their CardsSafe key.
You can now unlock the drawer corresponding to their key and complete the transaction.
That’s it. CardsSafe is quick and easy to use.
Our Top Tips & Best Practice
- The most important thing is never to handle a customer’s card outside their view. Ensuring that their card is protected starts with your staff.
- Run a 1p charge against the card to make sure it is valid and not reported stolen. If the customer queries this, explain it is for their protection and that the 1p will be deducted from their final bill.
- Feel free to remind the customer that CardsSafe does not capture customer data.
- Remember! The master key is to be kept in the safe in a sealed envelope, signed across the seal by the Duty Manager, who will re-seal each time after use.
- Lost keys can be replaced for free by logging into your CardsSafe online account or contacting the CardsSafe team.
It couldn’t be easier!
Find out more via our FAQs page.
Contact our team to see how CardsSafe can help your business by calling 0845 500 1040 or emailing sales@cardssafe.com.