A range of the most popular questions and answers. If you have a question about CardsSafe, please call us on 0845 500 1040.
CardsSafe is only available to rent. Through experience and extensive feedback, our clients prefer the more affordable rental option.
There is an upfront installation fee of £39.95 (+VAT) for a unit plus delivery. After that, we only charge a rental fee of £9.95 (+VAT) per month per unit.
The rental fee includes unlimited replacements of faulty products and maintenance, plus ten free replacement keys per unit per year.
Each unit contains ten compartments and unique keys to secure debit, credit and ID cards.
If you register and create an online account, you can order at the same time and receive your unit(s) within 48 hours.
Yes, you can add up to nine additional units.
The contract is for a minimum of twelve months.
The anniversary date is the date from when you signed up for the contract.
You must write to CardsSafe at least two months before the anniversary date. You can find this date on your online account.
The dimensions are 26 cm tall, 13.8 cm deep and 7.8 cm wide. A template is provided which shows where holes should be drilled so the unit can be fixed to a wall.
There is a master key that you can use to open the box. If the customer does not return the key, a replacement can be ordered online or by phone.
The unit comes with ten compartments and ten unique keys. During your 12-month contract, you can order up to 10 replacement keys free of charge (as part of your agreement). Any additional keys will be charged for and can be ordered online or by calling the office.
Yes. To comply with various data protection laws, including GDPR and PCI, the master key should be kept in a securely locked place and a log should be kept each time the master key used.
The CardsSafe system is designed to protect customer and business assets. It reduces walkouts and bank charges and virtually eliminates chargebacks. CardsSafe securely retains customer credit, debit and ID cards while the cardholder runs a tab or uses your product or service.
There are numerous benefits of using CardsSafe for your business and over 5000 outlets in the UK agree; Card fraud is virtually impossible, prevents staff errors, reduces walkouts by 50%, reduces transaction fees – only pay once, increases customer spending by 35% (according to VISA), ensures peace of mind, affordable.
No it is not, this is entirely up the each merchant.